Terms & Conditions

These Terms & Conditions (“Terms”) apply to all services provided by Polaris Seven (“we”, “us”, “our”) to the client (“you”).

By requesting our services or making a payment, you confirm that you have read, understood, and agreed to these Terms.

About us

Polaris Seven is a trading name of Pavel Pankovs (sole trader), operating in the United Kingdom.

Business address: Based in the United Kingdom.

For data protection matters, details of how we process personal data are set out in our Privacy Policy.

1. Services

Polaris Seven provides web development and related digital services, including but not limited to websites, web applications, integrations, and technical consulting.

The scope of each project is agreed individually with the client before work begins.

2. Project Start

Work on a project begins only after the upfront payment has been received.

Any timelines provided are estimates and may change depending on client feedback, availability, and timely payments.

3. Payment Structure

The total project fee is paid in stages:

• 35% upfront payment — before work starts
• 35% near project completion — when the project is substantially completed
• 30% final payment — before final delivery

Final files, source code, access credentials, or deployment will not be provided until full payment (100%) has been received.

Payments are processed securely via Stripe or another agreed payment method.

4. Payment Terms & Delays

Invoices are payable within 7 calendar days from the invoice date.

If a payment is not received:

• work may be paused until payment is made
• project timelines will be adjusted accordingly

Extended non-payment may result in suspension or closure of the project. All payments made up to that point remain non-refundable.

5. Refund Policy

The upfront payment (35%) is non-refundable once work has commenced, as it covers planning, preparation, and initial development.

The second payment (35%) is non-refundable once the corresponding stage of work has started or been completed.

The final payment (30%) is non-refundable once paid.

No refunds are provided for work already completed or partially completed.

6. Client Responsibilities

The client agrees to:

• provide timely feedback and required materials
• respond within a reasonable timeframe
• make payments according to the agreed schedule

Delays caused by the client may affect delivery timelines.

7. Revisions

Unless otherwise agreed:

• reasonable revisions related to the agreed scope are included
• significant changes or additional features may require a separate quote

8. Limitation of Liability

To the maximum extent permitted by law:

• we are not liable for indirect or consequential losses
• we do not guarantee business results, revenue, or performance outcomes

Our total liability is limited to the total amount paid for the services.

9. Intellectual Property

Ownership of final deliverables transfers to the client only after full payment has been received.

Until then, all materials remain the property of Polaris Seven.

10. Governing Law

These Terms are governed by the laws of England and Wales.

11. Contact

Pavel Pankovs (trading as Polaris Seven)

Business address: Based in the United Kingdom

Email: info@polarisseven.co.uk